SMS No llega en Panama

Driver app
#1

Los sms de la aplicación en conductores no llegan, Telefonica más móvil en Panamá, número de teléfono +50767967338, ya se hicieron todas las recomendaciones y nada. Gracias

1 Like
#2

Diay Pelao, quien sabe. Ya cumplieron el proyecto de ley de applicaciones de movilidad en PTY?

#3
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#4

Dear Juan,

Please see the update from SMS gateway:

We have reached out to the provider, and also performed tests of our own, and could not replicate the issue, so the route is working as expected. This means that the issue is likely stemming from the user’s phone. Could you please advise the client to do the following:

  • Provide some information on whether they’ve been able to receive other similar SMS messages from other companies within the last few days.
  • Switch off the phone for 15 seconds, which restarts the network connection with the network provider and usually automatically chooses a stronger/closer cell tower, after which to make sure they are in a good coverage area, and then retry receiving the message.
  • Delete just a few of the unnecessary SMS messages and then retry receiving the SMS messages.
  • If possible, then insert the SIM into another phone and see if they’re able to receive the SMS messages.
  • Update the messaging app and clear cache.

Regards,
Anna

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#5

Where I provide that information?

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#6

publicarlo aqui, xq no tenemo derecho a soporte privado/individuo

#7

Jajaja no funciona al parecer tampoco

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#8

Dear Juan,

Please, retry, SMS should be delivered now.

Regards,
Anna

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#9

Hi good morning, not working yet

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#10

Compañero es un problema aveces ññega aveces no pwro al conductor lo puwdes agregar normal desde el adm ybasi nonñenllwgue el menssje dile que kngrese si funciona asi en cuabto tener encuenta quw si ws conduxtor activo esta en lista negra dwbe escribir a soporte para que te saquen el celularbde alla y listo

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#11

Dear Partners,

If you are still failing to receive SMS, kindly specify the phone number and which module you used: mobile driver app or Web app.

Regards,
Anna

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#12

All number of más móvil in Panamá city, I’m trying +50767967338, on driver onde app is not working, and on web app is working

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#13

And in my hub, is not working also, only on we app works

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#14

Dear Juan,

Kindly proceed with the following troubleshooting steps:

1. kill and restart the app
2. reinstall the app
3. make a new attempt to get an sms code
​
Also, to rule out any device issues, please:
-Power Cycle the device (turn it off and then turn it back on again) to reconnect to Carrier Network
-Free up memory by deleting old messages
-Make sure the device is in good cell coverage
-Make sure the device is not in roaming status or ported
-Check if sms traffic from other apps is delivered
-Alternatively, please swap the SIM to another phone to verify if the delivery issue is phone-related

Regards,
Anna