I have been trying to register on the platform Onde.light but each time I did it will display this message “you’ve added this number already. Please choose another or contact support@onde”.
I have never use the details or number to register before… please help to sort out…
Hi, Ebrima!
Thank you for alerting us about this problem. Can you please share the email and phone number that you use for registration, as well as a screenshot of the error you see? If you don’t want to post your personal data on the forum, you are welcome to send it to support@onde.app.
Regards,
Nadya
On the registration form, the phone number section, this is where it will say “you have already added this phone number. Please choose another phone number or contact support@onde.app”
Even where I use series of different number and email it still persist…
Hi, Ebrima!
Thank you for the provided details. Your phone number is already connected to impactstream@gmail.com email address. The invite to register for Onde.Light brand has also been sent to this email on 2025-08-16 07:04 UTC. If you can’t find it in your inbox, please check your spam folder.
Regards,
Nadya
I tried but still the same thing and I haven’t received any invite link to the email as well. Don’t know why still the same issue continues.
Hi, Ebrima!
You see the error message because you have already used your phone number with another email address during registration. Now your phone number is linked to impactstream@gmail.com email address and cannot be used in tandem with any other email. If you want to register with a different email address, kindly use a different phone number.
The invite link to your impactstream@gmail.com email address was sent on 2025-08-16 07:04 UTC. I am afraid it cannot be sent for the second time and this email cannot be used for the second registration. If you didn’t get the link, I am afraid the only solution here is to register with a different email address. You will need to add a different phone number as well.
Regards,
Nadya
Alright now I will use this email address then Pilotpilot084@gmail.com and phone number +220 735 5785 please help me out to sort this one.
The number with country code +220735 5785
Hi, Ebrima!
Did you fill in the registration form with this email address and the phone number? I can’t find any registration request related to it. Did you see any error messages?
Regards,
Nadya
Still the same thing
I use that number you see as well as this recent one too but still the same
Hi, Ebrima!
Thank you for the provided screenshot. Our technical team will look further into this issue. For them to have more information, can you please try to register from your laptop and make a screenshot of the error with an open console? This way our technical specialist will be able to see the error logs.
To open the dedicated ‘Console’ panel on Chrome either:
Use the keyboard shortcuts. On Windows and Linux: Ctrl + Shift + J. On Mac: Cmd + Option + J.
Select the Chrome Menu icon, menu → More Tools → JavaScript Console. Or if the Chrome Developer Tools are already open, press the ‘Console’ tab”
Looking forward to your reply.
Best regards,
Nadya
Hello, I want to thank you and the entire technical or admin team for the support you gave me to address the issue. Finally it is now resolved.
Thank you for the support rendered by ensuring the matter is tackle and definitely it has been resolved.
Thank you for the follow up in satisfying my need as a partner.
Thank you
Thank you for letting us know that you managed to register=) Do not hesitate to contact us if you need any further assistance.
