Im still not able to set up trips on my customer app. My customer can’t book because it’s still getting an error.
Service unavailable in this area.
Try another address.
All addresses in my area.
Dear Partner,
Thank you for your message.
If your customer app screen displays the message “No service in the area”, the reasons may be as follows:
- The customer is out of the operational area of the company. Solution: check the operational area in My Hub - tab “Company settings” and see if it covers the customer location;
- You disabled your tariffs for customers. Solution: check the tab “Tariff”, in case the checkbox is disabled, please, enable it.
- Working areas options is disabled for the tariff. Go to tab “Tariff” > Working areas options > enable the function.
Let us know if any further assistance is needed.
Best regards,
Myka
All done. Same . No change
Hi, t2transport25!
Thank you for updating us on the current status of the issue. Can you please share your company name and a screenshot of the error your users see? What app do they use to place orders? Please, note that Onde.Light supports web app only. It is not possible to place orders using mobile customer apps.
Regards,
Nadya
Hi, t2transport25!
Thank you for the provided email address. Can you please also share a screenshot of the error your users see? What app do they use to place orders? Please, note that Onde.Light supports web app only. It is not possible to place orders using mobile customer apps.
Regards,
Nadya
Dear Partner,
Thank you for your message. i checked your services and you enabled “Invisible for customers” option.
Please note that if you Tick the box “Invisible for customers” it will hide the service for booking via Customer app and Web app. Such services will only be available for orders via Operator app.
Kindly check this article for your reference.
https://support.onde.app/en/articles/1047510-service-configuration-1-general-settings
Regards,
Myka