I would like your help with the link to download the files containing de apps or software for the demo.
I’m trying to download the ONDE.light free platform.
I have already check the SPAM folder in my email account. I can’t find the link to get the apps.
I would appreciate your help with this issue.
Kind regards,
Marco Mendoza
Guatemala-Central America
Dear PolarBear,
Do you mean a link to the demo?
Could you please provide the email address you’re expecting the invite on?
Looking forward to your reply.
Kind regards,
Liza
Thanks for you soon reply,
I have already receive the invitation in my e-mail account in gmail.
When I try to login to My Hub, the Webpage doesn’t accept the password I entered for the community.
Should I click in the “forgot my password” to register a new password for “My Hub”?
I would appreciate your advice.
Kind regards,
Polar Bear
Guatemala- Central America
Hi, thanks for the follow up.
For “My Hub” , “Driver App” and “Operator Panel”, I need ONDE authorization.
I can open the web pages, but as soon as I enter my e-mail account and password to login, the web pages display a message telling:
“you need authorization”
I need your help to solve this issue.
Best regards,
Marco Mendoza
Guatemala, Central America
Dear Marco,
Sign-in error can appear when a user forgets their password. If this is your case, you can try to click on “Forgot your password?” at the bottom of the login box.
You will receive a letter to the specified email with the link to reset your password.
However, please note that if you used the “Login with Google” option before, you will not be able to access your panel with your email and password. Please try to log in with Google.
Regards,
Myka
Para “My Hub”, “Driver App” y “Operator Panel”, necesito autorización ONDE.
Puedo abrir las páginas web, pero tan pronto como ingreso mi cuenta de correo electrónico y contraseña para iniciar sesión, las páginas web muestran un mensaje que dice:
“Necesitas autorización”
Necesito tu ayuda para resolver este problema.
Dear Partner,
Could you please verify your company name and registered email address?
This issue usually happens when the login is made using a different email than the one used during registration. Once we confirm your details, we will be able to check and assist you further.
Regards,
Myka
No recibí a mi correo el acceso a My Hub, ni en el Spain
Dear Partner,
Did you register for Onde light solution? https://ondelight.tawk.help/article/how-to-get-started-with-ondelight-a-step-by-step-registration-guide
Regards,
Anna
