Good day onde .pls is it possible for me to use the name (onde customer or onde passenger).for my customer app for e-hailing.because the name I use is different from the name of onde driver app.this makes it difficult for customers because is different name .
Dear Victor,
Apps customization with your own brand name and logo is possible in full Onde version only. If you are interested in purchasing a White-Label solution, please, send a request to support@onde.app.
Regards,
Anna
Can you update my app name. Its showing Captain Taxi Service. Remove this & update to Captain Rideshare Service.
Company Name : Captain Rideshare Service.
Thank you
Hi, Javed!
Thank you for the provided screenshot. Please, note that this is not your app name. These are technical names that are used in our system to identify your company. Most likely, you set them up when you moved to production. Do not worry, they are not visible to your customers and are not shown anywhere. They are also not editable.
Regards,
Nadya
Hello,
I create a company for Bangladesh but not getting otp in Bangladeshi number. How drivers can join on.
Hi, Javed!
Kindly proceed with the following troubleshooting steps:
1. kill and restart the app
2. reinstall the app
3. make a new attempt to get an sms code
Also, to rule out any device issues, please:
-Power Cycle the device (turn it off and then turn it back on again) to reconnect to Carrier Network
-Free up memory by deleting old messages
-Make sure the device is in good cell coverage
-Make sure the device is not in roaming status or ported
-Check if sms traffic from other apps is delivered
-Alternatively, please swap the SIM to another phone to verify if the delivery issue is phone-related
If all the above is done and you are still failing to get sms code, kindly advise the full phone number with the country code, and I will escalate the issue to our sms gateway provider for further resolution.
I would also appreciate :
date and time an SMS was requested (request should be within last 24-48 hours);
name of the mobile network provider;
Regards,
Nadya
Hello,
I try with bangladeshi number. But not getting otp. Check that otp service is on for bangladesh.
Hi, Javed!
Thank you for the provided phone number. I have checked the logs, and indeed, the SMS delivery is temporarily unavailable for Bangladesh. I am afraid there is no way to get a code to the Bangladeshi number.
Regards,
Nadya