May I know what is the rules for cancellation by customer? Because driver already on the way to the location and customer cancel so how to solve this issues?
Dear Wan,
In premium Onde solution customers can be charged with the cancellation fee. Onde.light solution doesn’t support this logic.
Regards,
Anna
So this means that customers can cancel at any time even if the driver is already on the way to the location.
Dear Wan,
Yes, you are right, the customer can cancel the order when a driver is on the way to the pick-up point.
Regards,
Liza