Can't change the logo

#1

Please help me change the logo

#2

Dear Sula,

Please specify your exact company name and attach the new logo that you want to be uploaded.

Regards,
Anna

#3

Thanks Ann. The name is Rush
![RUSH LIMITLESS|481x500](upload://2k9w9vIriSKY44UajAjK4jN4VpR.

#4

Dear Sula,

The image is distorted, kindly attach it one more time.

Regards,
Anna

#5

Okay

Screenshot_20240123-142642
Screenshot_20240123-1426421080Ă—2460 223 KB

The app will seem fine until when you start typing in the location then the error comes up just as seen in the image

#6

Dear Sula

If your customer app screen displays the message “No service in the area”, the reasons may be as follows:

  1. The customer is out of the operational area of the company. Solution: check the operational area in My Hub - tab “Company settings” and see if it covers the customer location;
  2. You disabled your tariffs for customers. Solution: check the tab “Tariff”, in case the checkbox is disabled, please, enable it.

2914Ă—1530 255 KB

  1. Working areas options is disabled for the tariff. Go to tab “Tariff” > Working areas options > enable the function.

2476Ă—1156 542 KB

Let us know if any further assistance is needed.

Best regards,
Irina
​

#7

I have done your recommendations but it’s still the same nothing has changed

#8

Hello, I needed help with changing the logo but I haven’t received any information

#9

Dear Sula,

Hope you are doing well. This message is to inform you that the issue with services depiction in the web app is resolved. Kindly retest and let us know if you notice any inconsistencies.

Regards,

Nadya

#10

Hello admin, I requested for change of logo but I haven’t received any assistance :disappointed:.

#11

Dear Sula,

The logo was not updated as we requested you to attach the new logo, but haven’t received it yet.

Regards,
Anna

#12

Okay. Please it’s attached

RUSH LIMITLESS
RUSH LIMITLESS736Ă—765 197 KB

#13

Dear Sula,

Please be informed that your logo has been updated.

Have a nice day!
Regards,
Anna

#14

Very grateful :pray:,:blush:. It has been updated

1 Like
#16

Hi, I would like to rename and change the logo for my web app

POP Logo3
POP Logo3816Ă—1000 44.9 KB

#17

Hello, I would like to rename and change the logo on my web app

POP Logo3
POP Logo3816Ă—1000 44.9 KB

#18

I think I’m just wasting my time with this company. There is no support area for Onde. Light, they are sending it to this community, but no one has replied to your request for help.

#19

Dear Customer,

Please specify your current company name or email so that I could find it and update the name and logo.

Regards,
Anna

#20

I posted it two times above for you guys
Company Name: Monokra Ltd
The new name for the web app is: POP RideShare. I also sent the logo as well before.

#21

Dear Partner,

Your brand name and logo have been updated.

Have a nice day!
Regards,
Anna