Can't find the customer invoice

Web app
#1

Can’t find where the customer gets his invoice after the trip is completed. Neither how to send him manually if needed from the backoffice. Did I miss something?

Thank you.

#2

Dear Partner,

After an order is finished, trip summary is sent to your company email, to driver’s email and to customer’s profile email if such is specified. You can resend your company’s trip summary to the customer’s email directly from your company’s email inbox if needed.
https://support.onde.app/en/articles/1047527-trip-summary
Regards,
Anna

#3

Ok so I have some questions regarding this trip summary

1/ Logo do not appear in emails
2/ It’s missing some mandatory infos for such a document to be a legal incoice here in france:

  • Company complete infos (name, adress, phone number)
  • Company SIRET number (registration number of the company)
  • Driver EVTC number (which I put in the driver professional card number but it does not appear in trip summary
  • The document (email) must be named “Facture” which means “Invoice”
    3/ String “See trip on the map” should also be translated “Voir la course sur la carte”

Also I don’t see any email field the customer could set to get the trip summary. Did I miss something?

#4

Hi, DropMe! Thank you for your question. I am afraid trip summaries are not customised to meet the legal requirements of a specific region. Since our company operates worldwide, they contain the most generic information that can be useful everywhere. If your local legislation demands any additional data added to the receipts, I am afraid you will have to use a 3rd party tool to issue them.