Commission fee set up

Driver app
#1

Good morning, Onde Team,

I am seeking guidance on configuring driver commission fees within the platform. Specifically, I would like to establish a system wherein drivers are unable to accept trips if their account balance is in arrears.

In such instances, drivers would be required to replenish their account balance before they can resume accepting trips. Could you please provide a step-by-step explanation on how to implement this functionality?

Additionally, I would appreciate it if you could share a comprehensive resource or documentation that outlines the setup and configuration of fees within the platform.

Thank you for your prompt assistance in this matter. I look forward to your response.

#2

Dear Victor,

You can find step by step guide on handling driver commissions here: Managing driver plans | Onde Help Center
A video version: Driver plans | Onde Help Center

Minimum driver balance to be able to work is set up in driver settings (“Always allow drivers to take jobs” part): Driver settings | Onde Help Center

Some more information about it can be found here: Driver balance and automated driver billing logic | Onde Help Center
Please mind that credit card payments are not available for Onde light solution.

Regards,
Anna

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