Customer app wallet and sos button

#1

Team, the app is brilliant. Only has one problem. The “wallet” option is not available on some phones. Same with the SOS button. It just disappeared :confused:

#2

Dear Leon,

Mobile customer app is not included into Onde light package. Customers can book rides via Web app only.

Regards,
Anna

#3

Dear Anna
Yes I know…but we received an email from marketing that we can choose a customer app. I did that and the customer app is now connected to my platform. But its not working properly
Thanx Leon

#4

Hi, Leon1!

Thank you for clarifying. Can you please provide a bit more detail about the problems you face? You mentioned that the problem with the wallet reproduces only on certain devices. Can you please specify:

  • version of android or iOS;
  • driver or customer;
  • screenshot of the app wrong behaviour;
  • version installed of the app;
  • model of smartphone;
  • when it happened last time? (day and if possible time);
  • explain step by step how you’ve got this problem?

As for the problem with the SOS button, do you have an emergency contact number added in your company settings/the user’s profile? What is your company name?

Looking forward to your reply.

Regards,
Nadya