Customer app wallet and sos button

#1

Team, the app is brilliant. Only has one problem. The “wallet” option is not available on some phones. Same with the SOS button. It just disappeared :confused:

#2

Dear Leon,

Mobile customer app is not included into Onde light package. Customers can book rides via Web app only.

Regards,
Anna

#3

Dear Anna
Yes I know…but we received an email from marketing that we can choose a customer app. I did that and the customer app is now connected to my platform. But its not working properly
Thanx Leon

#4

Hi, Leon1!

Thank you for clarifying. Can you please provide a bit more detail about the problems you face? You mentioned that the problem with the wallet reproduces only on certain devices. Can you please specify:

  • version of android or iOS;
  • driver or customer;
  • screenshot of the app wrong behaviour;
  • version installed of the app;
  • model of smartphone;
  • when it happened last time? (day and if possible time);
  • explain step by step how you’ve got this problem?

As for the problem with the SOS button, do you have an emergency contact number added in your company settings/the user’s profile? What is your company name?

Looking forward to your reply.

Regards,
Nadya

#5

Dear Nadya

Thank you very much for your kind reply.

  • I checked again and asked the customers that downloaded the T-Go app…the wallet function and the sos function is now no more on the customer app. I am positive I saw it on the app in the beginning.

With regard to the SOS button, I have set an emergency number. The SOS button shows on the driver app but not on the customer App

Here are some screenshots

Also, I tried to install the driver app on my phone today to test the app, but found that both numbers i used is block. Can you please unblog those numbers?

Screenshot_20250917_220637_T-Go
Screenshot_20250917_220637_T-Go1080×2400 116 KB

Screenshot_20250917_220632_T-Go
Screenshot_20250917_220632_T-Go1080×2400 101 KB

Screenshot_20250917_215925_T-Go
Screenshot_20250917_215925_T-Go1080×2400 245 KB

Screenshot_20250917_215847_T-Go
Screenshot_20250917_215847_T-Go1080×2400 376 KB

Screenshot_20250917_215830_T-Go
Screenshot_20250917_215830_T-Go1080×2400 258 KB

#6

Dear NadYA

Thank you very much for your kind reply.

  • I checked again and asked the customers that downloaded the T-Go app…the wallet function and the sos function is now no more on the customer app. I am positive I saw it on the app in the beginning.

With regard to the SOS button, I have set an emergency number. The SOS button shows on the driver app but not on the customer App

Company name:

Go Girl Transfers
Go Girl Transfers Erongo

Also, I see my 2 numbers that I use to test the driver app with is blocked…so I cannot test the driver app on my phone.
Can you please unblock them?
+264812945081
+26481×086309

#7

HI, GoGirl and Leon1!

Thank you for all the details and the screenshots, they are really useful. Let me check these 2 issues with our technical team. I will get back to you with further information.

Regards,
Nadya

#8

HI, GoGirl and Leon1!

I have checked with Yana (she is in touch with you regarding these issues) and verified that she will have a meeting with the technical team tomorrow. She will get in touch with you after the meeting with all the details.

Regards,
Nadya

#9

Thank you very much Nadya
Highly appreciated
:slightly_smiling_face: