Please assist me the driver app doesn’t receive notifications when it is closed
Only receive the booking if the driver app is open so he can’t see when someone makes booki
Dear Robert,
Please check this article and make sure that you have notification enabled in the settings: Onde.Light Help Guides | How to not miss orders
Regards,
Anna
Hello Anna.
Same problem here.
But can you please tell me how the Driver can receive preorder notifications while his app not open I have no idea I to do that because the service I am offering I only want customers to make preorder not instant booking
Even if I send via operator app the don’t receive when their app closed
Please advice how I can fix it
Check that setting on phone it worked for me
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Dear Partners,
Could you please check and advise if the problem with push notifications about new jobs reproduces in iOS or Android driver apps, or both?
Regards,
Anna
Morning I shall try and get IOS device to test on but currently I can only verify the problem is on Android
Dear Partners,
The problem with push notifications in iOS driver app has been fixed. In case you face any problems with Android driver app, please, verify the settings as per Android driver app background restrictions | Onde Help Center and How to keep driver app running in the background | Onde Help Center and Phone notifications settings for drivers to get new jobs | Onde Help Center
Regards,
Anna
Thank you Anna seems to be working fine now on Android we are receiving notification when driver app is closed
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Also for me… problem solved
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Hello o am facing troubles in my zone using the users for asking a ride testing the system and with some friends and they always say there are not any drivers on the zone available while I am available as a driver on that zone and my hub is and seems all up well … But the app always says there are not drivers available. Also as a rider user app appears others free providers , but doesn’t appear mine in the tariff plans available. I think by any reason aquilohay.net service (mine ) although appears activated is not being offered to the available riders orders
Hi, aquilohaymanager!
Can you please provide a bit more detail about the issue your users face? What order settings do they select? Where exactly is the driver located at the time of the order creation? Does the driver keep the app in the background mode? A screenshot from both the driver app and the web app would be much appreciated.
Looking forward to your reply.
Regards,
Nadya