Email problems / Operator

Operator app
#1

Hello.
I’m having lots of problems with receiving the emails at the end of the rides made by my drivers.
The driver receives an email, but me as an operator, sometimes I get it, sometimes I don’t.

Any help?!?

#2

Dear Customer,

Kindly note that for Ondelight Trip summaries are only sent to
1.Company email
2. Driver email

Operators do not get trip summaries.

Let me know if you need any further assistance.
Regards,
Irina

#4

Hello Irina.

Since last friday, the company is not receiving all the email’s. Some of them does, some of them just doesnt…

Is there any problem with the email server?!?
What can we do to solve it?!

Regards,
Antonio Oliveira

#5

Dear Antonio,

Thank you for clarifying.

Could you please provide us with a few examples of the order IDs for which you received trip summaries and order IDs for which trip summaries were not delivered to your company email? You can get order IDs in order reports or operator app archive.

Also, did you try updating your company email to another one?

Looking forward to your reply.

Best regards,
Anna

#6

Hello Anna,

49747086-7c87-4881-98d0-6555e642ce6c
Not received

b3fdf1e2-db7d-4471-820d-e68b4c845606
Received e-mail

But these are just 2 examples for today.
Its been like this since last friday.

Also… Since this morning, on the operator App, the button to remove/replace a driver assigned to an active pre-order request just went missing.
Now, I have to cancel the order and create a new one.

Regards,
Antonio Oliveira

#7

Dear Antonio,

Thank you for the provided order IDs. Our technical team is investigating the issue with trip summaries delivery, it will be fixed shortly.

We are also aware of the problem with removing/replacing drivers for pre-orders. The fix is already in progress.

Thank you for your patience!

Regards,
Nadya

#8

Dear Antonio,

Hope you are doing great.

Please be informed that the problem with trip summaries delivery has been fixed.
We apologize for the inconvenience caused while the issue was being fixed.

Please don’t hesitate to let us know if you require any further assistance.

Best regards,
Anna

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