Hello.
We have stopped a few days ago receiving the emails with the ride details, after completion of the trip.
Please advise.
Regards,
Antonio Oliveira
Dear Antonio,
Please check the follwing:
- user’s inbox may be full. Try clearing the inbox;
- emails may be getting in the Spam folder by mistake. Please check the Spam folder.
Alternatively, kindly try adding another email in the company settings and check if trip summaries will arrive to the new email address.
Regards,
Anna
Hello @Admin2 Anna,
There is definitely something wrong with the App…
The emails are not being generated and received after completion of the rides.
Also, I’ve tried to change the operator’s email on the App and the code is not created.
Today we had one of the rides where the driver left without the passengers, and we cannot check the ride to see when the driver arrived and left to/from the pickup location.
Please advise
Ok… It seems that the problem is solved…
But I had to change the company’s email.
I cannot change the operator’s email because no code is generated…
Hello @Admin2 Anna,
Unfortunately, and after we’ve changed the company email, it worked only one time.
We are again, no longer receiving the emails after completion of the rides.
What can be done???
Dear Antonio,
I’m afraid it’s not clear which operator’s email you are trying to change in the app. Operators are using operator app only, and their profile email cannot be changed, one has to create a new operator account to use a new email address for login.
As for trip summaries: I see multiple brands with your name and logo. Please specify exact company name/ID and the email addresses which you tried to set as a company email but failed to receive trip summaries.
You do not need trip summary to check driver locations. You can log in as operator in operator app, find the order by its ID or driver’s phone number and check order details.
Regards,
Anna
Hello @Admin2
My dear Anna…
The problem is solved.
I have changed the company’s email and there you go…
The problem was on our side.
Thanks for your help.
FYI…
After changing the company’s email, I kept on forgetting to validate the new email…
Silly but simple to solve.
Anna… Help…
We keep on receiving only some of the emails after completing the rides.
There were now 3 rides that were completed and we only received one email…
Pktransfer Porto
New email: ondebypk@gmail.com
Hello @Admin2 Anna,
Definitely, not all the rides are generating the summary emails.
We already had this problem in the past and it was solved…
Can you please help us?!
Dear Partner,
I’ve verified that ondebypk@gmail.com is not blacklisted by Amazon,
Please check Spam folder.
Regards,
Anna