Hello.
We have stopped a few days ago receiving the emails with the ride details, after completion of the trip.
Please advise.
Regards,
Antonio Oliveira
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Dear Partner,
Please provide your company name and email address.
Please note that trip summaries may not be sent to unverified email addresses. To ensure you receive these summaries, please add your email address to your profile and verify it using the code sent in the confirmation email.
Other possible reasons for not receiving trip summaries include:
- Your inbox may be full. Please clear some space.
- Emails may have mistakenly gone to your Spam folder. Please check your Spam folder.
Regards,
Myka
Hello @Support2
The problem is solved.
I have changed the company’s email and there you go…
The problem was on our side.
Thanks for your help.
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Hello,
I’m trying to verify my email on company settings but I do not get any verification code. Try many times but not getting any email. Can you fix it for me please.
My email : javed.ahmedchy@yahoo.co.uk
Thanks
Captain Rideshare Service
Dear Partner,
Thank you for reaching out.
If you’re not receiving the verification code, please try the following basic troubleshooting steps:
- Check your spam or junk folder – Sometimes the email might get filtered there by mistake.
- Clear your browser cache or try using a different browser.
- Ensure the email address entered is correct in the Company Settings section.
- Wait a few minutes between resending the code, as there may be a slight delay in email delivery.
If you’ve already tried these steps and are still not receiving the verification email, please let us know and we’ll escalate the issue to our technical team for further assistance.
Best regards,
Chein
Still not receiving verification code. Unable to verify.
Dear Javed,
Your email was blacklistsed by Amazon. I’ve whitelisted it. Please, retry.
Regards,
Anna
Thanks. It’s verified now.
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