Hola! Estamos pagando mucha publicidad en Instagram y muchos clientes se están quejando porque quieren usar el servicio en argentina y nunca les llega el código de activación!
Dear Partner,
Kindly proceed with the following troubleshooting steps:
1. kill and restart the app
2. reinstall the app
3. make a new attempt to get an sms code
Also, to rule out any device issues, please:
-Power Cycle the device (turn it off and then turn it back on again) to reconnect to Carrier Network-Free up memory by deleting old messages-Make sure the device is in good cell coverage
-Make sure the device is not in roaming status or ported-Check if sms traffic from other apps is delivered
-Alternatively, please swap the SIM to another phone to verify if the delivery issue is phone-related
If all the above is done and you are still failing to get sms code, kindly advise the full phone number with the country code, and I will escalate the issue to our sms gateway provider for further resolution.
I would also appreciate :
date and time an SMS was requested (request should be within last 24-48 hours);
name of the mobile network provider;
Looking forward to your reply.
Regards,
Myka
Saludos amigo si pudiste recibir el código de activación de usuario y conductor agradecería mucho tu información soy de Venezuela muchas gracias y disculpa
Dear @Bipgo,
Are you having an issue receiving SMS code? If so, kindly follow the troubleshooting advice above. If all the above is done and you are still failing to get sms code, kindly advise the full phone number with the country code, and I will escalate the issue to our sms gateway provider for further resolution.
I would also appreciate :
date and time an SMS was requested (request should be within last 24-48 hours);
name of the mobile network provider;
Regards,
Myka
+584129402058
Ese es el número cada día intento y no llega el mensaje de registro
Hi, Bipgo!
As was explained in this chain, OTP delivery to Venezuela is temporarily off. I will keep you updated on the status in that chain. Please, do not start duplicate threads.
Regards,
Nadya