Tengo un problema para usar la app al querer ingresar a la app de conductor me tira un error y no puedo pedir el codigo de verificacion
Dear Rogba,
Kindly note that users receive the error message “Sorry, we can’t process that many attempts. Please, try later” if the system detects their behavior as suspicious.
Such anti-fraud measures were implemented from our side to protect the system from spam requests. There are 2 types of limitations:
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If a user makes more than 5 attempts to log in on one device with the same phone number (=requests 5 SMS codes per day), the number is temporarily blocked and the user will have to wait for 24 hours before they can request new codes. This suspension cannot be lifted from our side. Please, recheck with the user if they can access their profile in 24 hours after the latest SMS request was made.
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If a user authorizes with more than 2 different phone numbers on the same device, their device is blacklisted for a month. We recommend to abstain from using more than 2 phone numbers to log in on the same device. However, if this is already the case, we can whitelist the device upon your request.
You can read more about the anti-fraud measures in this article.
Best regards,
Liza
Si yo me registre con dos numeros para hacer pruebas no tenia conocimiento sobre la infracciln podrian hacer algo para reiniciar el sistema?
Hello! Yes, please, advise the phone numbers used for testing on the same device, and we’ll remove them from blacklist.
Regards,
Anna
Gracias es +50259554133 y +50253146574