me arroja un error donde dice (no hay servicio disponible en esta área) agradezco la colaboración
gracias
Hi, andres! Thank you for your question.
If your customer app screen displays the message “No service in the area”, the reasons may be as follows:
- The customer is out of the operational area of the company. Solution: check the operational area in My Hub - tab “Company settings” and see if it covers the customer location;
- You disabled your tariffs for customers. Solution: check the tab “Tariff”, in case the checkbox is disabled, please, enable it.
- Working areas options is disabled for the tariff. Go to tab “Tariff” > Working areas options > enable the function.
Let us know if any further assistance is needed.
Best regards,
Nadya