Getting random bookings

#1

Hi, I’m getting random bookings that say have been added by an operator but haven’t. They’ve both been on my fixed rate option and I’ve been unable to cancel them instead have had to start both trip and end them as if they were completed

#2

Dear Partner,

Please send us these trips order ID. You can find order ID:

  1. in order report, column A

  1. at the end of the Trip summary

  1. in operator app: choose the relevant order and click on “Copy order ID”

Regards,
Anna

#3

924a6a65-c418-4579-a480-9a3975466d8a
fe931e00-0186-4761-b039-680a05efb0fe
53c1673c-53dd-49b7-ab03-0aaf55338574
8762c6dc-d0d0-4377-bc31-4375732bd1af

#4

Hi, RideSwift! Thank you for the shared order IDs. These orders came from 3rd party applications. Please, note that Onde.Light is not a branded solution. If a passenger places an order and there are no drivers in the company whose apps he used, the order will be offered to drivers of other companies operating in this area. You got orders from another company that works in the same region.