I can't change Driver plans

Sula · January 23, 2024, 8:33am

Hello,
1.I need help changing the driver from one plan to another.
2. the pickmeApp app isn’t working, it keeps saying No service in the area yet the web app works well

Admin2 · January 23, 2024, 10:04am

Dear Sula,

Please check this post to find out how to change driver plans: Managing driver plans | Onde Help Center

Please make sure that your customer is within your company’s operational area.

Regards,
Anna

Sula · January 23, 2024, 10:26am

Thanks. The customer are with in the operating area but it keeps saying no service

Admin2 · January 23, 2024, 11:22am

Dear Sula,

Please send a screenshot of the error, specify your company name and check that you use the correct app: https://play.google.com/store/apps/details?id=com.multibrains.taxi.passenger&hl=en&gl=US

Regards,
Anna

Sula · January 23, 2024, 11:24am

Hey Ann, I have verified that am using the right app. Here’s the screenshot

Admin3 · January 29, 2024, 3:44pm

Dear Sula,

Hope you are doing well. This message is to inform you that the issue with services depiction in the web app is resolved. Kindly retest and let us know if you notice any inconsistencies.

Regards,

Nadya