Here’s a link to the video recording of the issue.
When trying to open the onde driver app, I am asked to download a new version of the app. When I proceed with that I’m redirected to a local competitor driver app. I can’t login, nor switch account. Can you help?
Hi, Deggoo! Thank you for reporting this problem. Can you pls specify your device model and the version of Android you have installed? Also, have you ever had Senexpat driver app installed on your phone before? Do you have a driver profile with them?
Hi,
Thanks for following up with this.
“Can you pls specify your device model and the version of Android you have installed?” Here are screenshot from my phone system; however I tried on two different Android phones and had the same result.
“Also, have you ever had Senexpat driver app installed on your phone before?”
Only after I was prompted to do so. Note that a few days before the driver app on my phone was working perfectly fine.
“Do you have a driver profile with them?”
I went through the application process the first time while I was trying to figure out why the app redirected me to this app, then I realised it was definitely a competitor company’s app I was on.
Hope it answers your questions so you can help me solve this blocking issue.
Hello 
any update on this issue?
Hi, Deggoo! Thank you for the follow-up=) Our technical team is looking into this issue, but I am afraid we lost access to the video you originally shared. It is no longer possible to follow the link or download it and the preview in this thread shows only 2-3 seconds in a loop. Could you kindly recheck?
Thank you=) Our technical team is looking into it. I will get back to you with further information.
Hi, Deggoo! Hope you are well=) Our technical team found the reason for this bug and is working on a fix. For now, you can uninstall the app and install it again using the link from your company panel. This should solve the problem.
Hi 
I hope you are doing well. I still see no difference even after I had uninstall and reinstall the app. Did the team manage to fix the issue?
Hi, Deggoo! I am sorry to hear that reinstalling the app didn’t help. Our technical team is looking into this issue, but I am afraid it is not yet fixed. Are you the only user who faces this problem, or do all your drivers have the same issue?
Hi, Deggoo! Our technical team keeps investigating this issue, but we suspect there might be some confusion regarding the MyHub link. The link provided in MyHub should redirect you to the latest version of the app, which should not prompt for an update if it’s already the newest version. Could you confirm if the link is redirecting to the correct application? If you uninstall the app and then uses the link from MyHub to reinstall, it should direct you to the latest version, without the need for any further updates. Let me know if there’s any issue with this process and we can investigate further.
