Here’s a link to the video recording of the issue.
When trying to open the onde driver app, I am asked to download a new version of the app. When I proceed with that I’m redirected to a local competitor driver app. I can’t login, nor switch account. Can you help?
Hi, Deggoo! Thank you for reporting this problem. Can you pls specify your device model and the version of Android you have installed? Also, have you ever had Senexpat driver app installed on your phone before? Do you have a driver profile with them?
Hi,
Thanks for following up with this.
“Can you pls specify your device model and the version of Android you have installed?” Here are screenshot from my phone system; however I tried on two different Android phones and had the same result.
“Also, have you ever had Senexpat driver app installed on your phone before?”
Only after I was prompted to do so. Note that a few days before the driver app on my phone was working perfectly fine.
“Do you have a driver profile with them?”
I went through the application process the first time while I was trying to figure out why the app redirected me to this app, then I realised it was definitely a competitor company’s app I was on.
Hope it answers your questions so you can help me solve this blocking issue.
Hello 
any update on this issue?
Hi, Deggoo! Thank you for the follow-up=) Our technical team is looking into this issue, but I am afraid we lost access to the video you originally shared. It is no longer possible to follow the link or download it and the preview in this thread shows only 2-3 seconds in a loop. Could you kindly recheck?
Thank you=) Our technical team is looking into it. I will get back to you with further information.
Hi, Deggoo! Hope you are well=) Our technical team found the reason for this bug and is working on a fix. For now, you can uninstall the app and install it again using the link from your company panel. This should solve the problem.
