Onde light app for beginners

#1

Hello.

I just want to see if anyone has any experience on app onde light. Is it free till you reach 1000 trips? And how does it work?

Thanks

Benjamin Chao

#2

Dear @Benjamin,

First 1000 trips per month for Ondelight clients are free of charge. The charges start automatically within the billing period linked to Ondelight panel launch to prod. All trip statistics are shown in the Company billing. Order fee after 1000 per month is 1,9 %.
Orders tracking for Ondelight clients is fully automated, and the billing is triggered automatically as well.

Regards,
Myka

#3

Hi Myka,

Thanks for the reply.

Do Onde light have the same features as Onde plan such as starting up or expert ?

I think I have registered the Onde light hub and the status is activated, .but do you have a step by step instructions about the application and it’s operation?

Best regards,

Benjamin Chao

#4

Dear @Benjamin,

You can check the differences between Onde or Onde.Light features here.

You can also check the Ondelight help guide to find answers, step-by-steps guides and video tutorials for your Ondelight solution.

Regards,
Myka

#5

Hi Myka,

Thanks so much for your reply.

After 1000 trips.How does payment work? Because During the live version I think it only allows for cash in payment options and with Onde light live version could we add drivers and to be monitor on the route and price options? Do you know if we are operating the Onde light do we require to get business license?

Best regards,

Benjamin Chao

#6

Hi, Benjamin!

Thank you for your questions. Let’s go through them one by one:

  1. After 1000 trips.How does payment work?

Onde charges you with 1.9% commission for all rides starting from 1001. The rides count gets resent every month. It means that if you performed 1500 rides in October, we will charge you for the last 500 rides. In November, you will have another 1000 free rides.

  1. During the live version I think it only allows for cash in payment options

Onde.Light supports cash and external terminal payment options. Credit card payment processing is available for full WL version only.

  1. with Onde light live version could we add drivers

Yes, you are welcome to check instructions in this article: https://ondelight.tawk.help/article/how-to-add-drivers

  1. to be monitor on the route

Yes, you are welcome to use your operator app for that https://ondelight.tawk.help/article/what-is-an-operator-app-created-for

  1. price options

Yes, you are welcome to check this article for instructions: https://ondelight.tawk.help/article/add-a-new-service-type-step-3

  1. Do you know if we are operating the Onde light do we require to get business license?

It depends on your local regulations. I am afraid Onde can’t give you legal advice.

Regards,
Nadya

#7

Hi,

Under the demo mode how to switch to live version and after a 1000 trips how do payments works for Onde light? I tried to launch it, but there is a notification that is directed to contact the support team.

Thanks & regards

Benjamin Chao

#8

Dear Benjamin,

It looks like you registered for Onde demo instead of Onde light. You need to register a new company here:
Please use a different email address, as the same email cannot be used for registration twice.

If you make more than 1000 orders per month, your company’s balance will be charged with order fee. You will need to top up your company balance if you want to continue working.
https://ondelight.tawk.help/article/ondelihgt-how-to-top-up-balance

Regards,
Anna

#9

Hi,

The Web I use is only try for demo. Can you reply with the direct link for Onde light.

Thanks

Benjamin Chao

#10

Hi, Benjamin!

You need to register on Onde.Light website: https://light.onde.app/. Please, use a new email address. The email you used to register for a full WL solution cannot be used a second time.

Regards,
Nadya

#11

Hi,

The link you provided is still try demo…

And the email I used for the first time registration is the same link and is for demo.

I am looking for a live version to work with and be active on the market.

Regards,

Benjamin Chao

#12

Hello

I have been getting this notification by launching it into production.

Please kindly advise.

Screenshot_20251014-160703
Screenshot_20251014-160703720×1600 113 KB

Regards,

Benjamin Chao

#13

Dear Benjamin,

It seems there might be some confusion during the sign-up process. You may have registered for the free 14-day demo instead of Onde Light.

Please note that you cannot switch from Onde Demo to Onde Light, you’ll need to register a new account using a different email address.

If you would like to register for Onde Light, please do so through our landing page:
https://onde.app/ondelight,

From there, you can test the platform and move to production once you’re ready, no action is required from our side.

For guidance and resources, please visit our Knowledge Base: Onde Help Center

Please note that the sections on Customer App and credit card payments are not applicable to Onde Light, as these features are not included in the package.

Also, Onde support via Intercom is available only for premium (WL) partners and is not included in the Onde Light package. Kindly submit any questions or feedback about Onde Light through our community portal: https://community.onde.app

Best Regards,
Chein

#14

Hello,

Thanks for your information about the demo and ond light. I believe I signed up with the landing page. But I am unable to start or launch it from there

Regards

Benjamin Chao

#15

Hi Administration.

I hav successfully logged in with a new email under the same company name from the demo. But I am using the same cell phone number. Somehow it could be merged but please advise…as image for your reference what do I need to provide as code and password…?

Regards

Benjamin Chao

#16

Dear Benjamin,

Did you register a new company here: Onde.Light—Smart Way to Launch a Ride-Haling or Taxi Business?

Accounts cannot be merged, I’m afraid. Please use a different email and phone number for a new company.

Regards,
Anna

#17

Hi,

What would happen to the one I registered? I only have one cellphone number.

For the demo is under bchao188@gmail.com which is not allowed to launch.

Under ilikechao@hotmail.com I am able to launch it and also use my logo. Company name and website.

How do I keep the number I use for years for Onde light?

Regards

Benjamin Chao

#18

Hi, Benjamin!

Thank you for your question. You are welcome to launch your Onde.Light company whenever you are ready. The phone number is not obligatory for the launch.

I am afraid you can’t use the same phone number that you used for the full Onde version’s registration. Both the phone number and the email address are unique user identifiers and can’t be used for the second time.

Regards,
Nadya

#19

Hi Nadya,

Thank you for the reply.

Can you assist to delete the full onde account?

I was sign up with the Onde light. And in the try out U might need to have custom designs for the full features. But right now I need to use the Onde light to identify some of the market values by collecting the data for analyst.

Regards,

Benjamin Chao

#20

Hi Nadya,

I have another question about getting request from the Onde light app. How does it work?

Thanks

Benjamin Chao