I clicked on the button that states Launch Onde.light Now. I was able to fill in all of the information requested except, it will not accept my logo. The logo is in the correct format 512 x 512 px PNG. The “Live” button will not activate. Please help
Dear @Dasher123,
Please follow the steps in this guide: How to switch from Demo Mode to Product Mode.
If you still face any issues, kindly share a screenshot so we can check further.
Regards,
Myka
I followed the steps outlined in the guide and I am still having the same problem. I entered all of the information as requested, however it will not accept my logo,
My logo is 512 x 512 px jpg, but when I upload it, the image below is what happens, the go live button stays grayed out. How do I get it to accept the image?
Hi, Dasher123!
Thank you for your message. Can you please make a screenshot of the problem you get with the open console for us to investigate the error logs? To open the dedicated ‘Console’ panel on Chrome either:
- Use the keyboard shortcuts. On Windows and Linux: Ctrl + Shift + J. On Mac: Cmd + Option + J.
- Select the Chrome Menu icon, menu → More Tools → JavaScript Console. Or if the Chrome Developer Tools are already open, press the ‘Console’ tab”
Also, please share the file with your logo with us.
Looking forward to your reply.
Regards,
Nadya
Hi, Dasher123!
Thank you for the provided screenshots. Our technical team will look into it.
Also, just as a side note, your logo is 712x712 px, not 512x512 px.
Regards,
Nadya
Will you be notifying me when the issue is fixed? I tried to launch the onde.light this morning and it still won’t work. Here is the screen shot from today.
Hi, Dasher123!
Yes, I will let you know when the fix is released. Our technical team is working on it.
Regards,
Nadya