Good day, Onde Team,
I hope this message finds you well. I am writing to bring to your attention a crucial aspect of the customer web app that requires enhancement. Specifically, I am referring to the registration process, where customers are prompted to add their phone number and subsequently receive an authorization code.
However, I have observed that the app does not explicitly specify the channel through which the authorization code will be sent (SMS, WhatsApp, or Viber). This ambiguity may cause confusion and frustration among customers, particularly those who may not be using the same phone number for WhatsApp or other messaging platforms.
To illustrate this point, I have attached a screenshot of the driver app and the customer web app, highlighting the discrepancy in the registration process.
As you can see, the driver app clearly indicates that the authorization code will be sent via SMS, WhatsApp, or Viber, whereas the customer web app does not provide this clarification.
To enhance the user experience and facilitate a seamless registration process, I strongly recommend implementing a similar notification in the customer web app, clearly stating that the authorization code will be sent via SMS, WhatsApp, or Viber.
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By making this adjustment, we can significantly reduce the likelihood of customer confusion and frustration, ultimately leading to a more positive and engaging experience with our web app.
Thank you for your attention to this matter. I look forward to seeing the implementation of this enhancement soon.