Good day, My company mobile phones is blacklisted due to more than 2 drivers using the same phone, can someone please assist me in whitelisting the phones.
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Dear Branded,
Multiple drivers should not use the same device. The system recognizes such behavior as fraudulent and blacklists the device for a month in case more than 2 phone numbers are used to authorize on the same device. This is the default platform logic.
Regards,
Anna
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That’s a shame, as I always like to see people cooperating to economize and stretch thin resources!
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But how can I white list the device?
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Dear Branded,
As an exception this time we will whitelist the device. Please abstain from using multiple numbers on a single device in future.
What is the other phone number used on your device apart from the one shown in the screenshot above?
Regards,
Anna
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+27615060128
+27799840522
+27825593367
+27662057700
+27679025574
+27711063947
+27720447162
+27827785171
+27766172776
+27798814865
+27606088831
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We have 5 mobile phones, but only 2 of them are not working, so if you can see all numbers please
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Hi, Branden!
Thank you for the list. The phone numbers are whitelisted.
Have a nice day!
Regards,
Nadya
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Estimado administrador, podrías también poner en lista blanca este número?
+541131487846
Y pido disculpas por tantos intentos y pruebas,que resultaron logicamente, al querer probar el funcionamiento de Onde repetidas veces en distintos dispositivos. Gracias!
Hi, gerard_2024!
As far as I can see, this phone number is not blacklisted. What error message do you see? A screenshot would be much appreciated.
Regards,
Nadya
Hi, we are making some test and after logout in a phone, we have same problem trying to relog with same number. Also we tried with other numbers and still cant log any. If this message shows is because that number is blacklisted? (Numbers are +529981972053, +529985343404, +529983051927)
Also want to ask, does a driver can be registrated in 2 companies (2 Onde accounts) at same time? How can it works
Dear Partner,
I’ve whitelisted the numbers provided.
A driver can be registered in 2 companies with the same phone number. However, a driver cannot be online simultaneously in 2 companies. He has to choose which company he wants to work in upon log in.
Regards,
Anna
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