Creo que me pusieron en la lista negra por qué intenté abrir más de una cuenta en mi teléfono pero yo no sabía sobre eso fue inocente alguien me podría ayudar
Hi, Jherzon
Thank you for your message.
Kindly note that users receive the error message “Sorry, we can’t process that many attempts. Please, try later” if the system detects their behavior as suspicious.
Such anti-fraud measures were implemented from our side to protect the system from spam requests. There are 2 types of limitations:
1)if a user makes more than 5 attempts to log in on one device with the same phone number (=requests 5 SMS codes per day), the number is temporarily blocked and the user will have to wait for 24 hours before they can request new codes. This suspension cannot be lifted from our side. Please, recheck with the user if they can access their profile in 24 hours after the latest SMS request was made.
- if a user authorizes with more than 2 different phone numbers on the same device, their device is blacklisted for a month. We recommend to abstain from using more than 2 phone numbers to log in on the same device. However, if this is already the case, we can whitelist the device upon your request.
You can read more about the anti-fraud measures in this article.
The blocking is not associated with your +56934887791 phone number. What other phone numbers did you use on this device?
Best regards,
Nadya
La realidad es que intenté iniciar sesión con 2 números diferentes el problema asociado es a el número +56968548503 el dispositivo en el que está afectado es un redmi note 12 estoy en chile
Dear @Jherzon ,
Thank you for your message. I will request that the assigned agent whitelist the affected phone number +56968548503.
We will let you know once done.
Regards,
Myka