Shared app rates

Hello team, I want to ask you again for your support and I hope not to offend anyone, but in some cases I have seen it convenient for some customers to place their orders in the shared app “Pickme App”, however there is a company that has set its rates very low and that It affects the overall offer because the application chooses the cheapest operator.
For example: other operators in the same city and I have an average cost per kilometer of $0.44 USD and this operator has its cost at $0.12 usd, almost 4 times lower than the average, which results in it not being profitable for our drivers.

Name offending operator: Eservice Account, S:A
Guatemala

Additionally, if this company is not working, it should be removed from this light version or contacted to improve its rates.

I understand that in this version we cannot claim to be the only ones but I would like you to take it into account.

Javier R.

Dear Javier,

Thank you for sharing your feedback on the PickmeApp app available for Ondelight.
PickmeApp app is generic, hence it shows all the services of all companies in the operational area (just like in demo apps). Let’s say a client requests an Economy service via PickmeApp and there are several companies that provide Economy service on different Economy tariffs in this area (including branded app companies). The customer app will show the lowest rate for this service. The offers for such orders will go to all drivers who provide Economy service as per intelligent queue algorithm. In case an Economy driver receives such an order he will process it on the rate relevant for the Economy service of his company. Also, if a company is present in the area and temporarily suspended, its services show in fares, but not available.

In case you wish all orders to go to your drivers on your fares, kindly consider purchasing branded apps.
Regards,
Irina

Good morning onde team
Pls I drop a request to change my web app logo .3days ago up till now no respond .pls assist me :pray: