Hola, hoy sábado 07/10/2023 el servicio de SMS no está funcionando de manera correcta, hay momentos en que no llegan los códigos por ese medio
Dear Rodrigo,
Apologies for the inconvenience.
Kindly proceed with the following troubleshooting steps:
1. kill and restart the app
2. reinstall the app
3. make a new attempt to get an sms code
Also, to rule out any device issues, please:
-Power Cycle the device (turn it off and then turn it back on again) to reconnect to Carrier Network
-Free up memory by deleting old messages
-Make sure the device is in good cell coverage
-Make sure the device is not in roaming status or ported
-Check if sms traffic from other apps is delivered
-Alternatively, please swap the SIM to another phone to verify if the delivery issue is phone-related
If all the above is done and you are still failing to get sms code, kindly advise the full phone number with the country code, and I will escalate the issue to our sms gateway provider for further resolution.
I would also appreciate :
date and time an SMS was requested (request should be within last 24-48 hours);
name of the mobile network provider;
Looking forward to your reply.
Regards,
Anna
i am also experiencing same issue, and have tried you explanation, same result. Pls what could be the problem?
Dear samueldorgu,
Thank you for your message. Please, report this problem to support@onde.app and specify your phone number + the time you made the last SMS request.
Regards,
Nadya