Solicitação de chamada pelo APP web Falhando

#1

Sempre que um cliente solicita uma chamada pelo aplicativo web vem faltando o endereço de entrega do pedido ! no app do motorista

#2

Hi, DouglasJelinsky13579!

Thank you for reporting this problem. Can you please share 1-2 order IDs of the problematic orders?

You can find order ID:

  1. in order report, column A

  1. at the end of the Trip summary

  1. in operator app: choose the relevant order and click on “Copy order ID”

Looking forward to your reply.

Best regards,
Nadya

#3

Segue A ID : 9da73801-f097-4306-8fb0-8a34b0292924

#4

outra Coisa e a plataforma de operador fica dando erro a cada solicitação e noa fica registrado os pedidos !

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Tenho que ficar atualizando a pagina sempre !

#5

Dear DouglasJelinsky13579

Thank you for bringing this to our attention.

To begin troubleshooting the issue with the operator platform, we kindly ask you to try the following initial steps:

  1. Clear your browser cache and cookies.
  2. Log out and log back into the operator platform.
  3. **Ensure that you are using a supported and updated browser

If the issue persists, please provide us with the following details to assist with our investigation:

  • A sample Order ID that encountered the error
  • A screenshot or exact error message being displayed
  • The date and time when the issue occurred

Regards,
Chein