hi , i am just testing the ondelight.app, for the customer web app,i have tired on a few different phones, it always show it shows "something goes wrong, please try again ", and i have cleaned the cahce and also history, please help. refer to the attached file .
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Regards,
Anna
hi , please find the attached one, i have tested with several phones and also the macbook air but it shows this.
Dear winnielu,
Thank you for providing the screenshot. Could you please specify the name of your company panel?
Looking forward to your reply.
Regards,
Support team
hi， the company name is halodili.
halodili.ondelight.app
Hello!
As far as I understand the error appears when you try to login with your phone number. Are you trying to log in with the phone number from Timor-Leste?
Please note that SMS traffic may be unavailable for this region, unfortunately. It can be enabled for Premium partners in case you decide to purchase a set of branded apps.
Regards,
Anna
hi, thank you for the reply.
the SMS service massage came through, all of our numbers from Timor leste can receive the SMS code.
And some phone for the customer whatsapp app can work, but most of them phone it doenst work.
Dear winnielu,
Thank you for sharing details. As my colleague mentioned, SMS traffic may be unavailable for this region, unfortunately. It can be enabled for Premium partners in case you decide to purchase a set of branded apps.
Regards,
Support Team
as i said that, we can still get the SMS service message without any issue and i tested some other phone which is working fine as well, but most of the phone it shows " something goes wrong and please try again later".
Dear @winnielu,
Could you please confirm whether you only see this issue when you try to log in with your phone number?
Looking forward to your reply.
Regards,
Myka
hi , one of my office staff her phone can work.
but i tested another few phones and it always like the same problem.
and as to the premium one, what are the feature and how much is the cost ?
Dear Customer,
Please specify the phone number which receives the error.
If you want to get more details about premium package, please contact support@onde.app.
Regards,
Anna