The program has a problem

#1

Hello, there is a problem with the program, when a customer registers an order, the courier cannot accept it because the order does not exist։

Also, in the operator’s application, it says that it is disabled and cannot be accessed What is the problem, you say?

#2

Such a problem is shown

Screenshot_2024-10-10-18-18-52-589_com.android.chrome
Screenshot_2024-10-10-18-18-52-589_com.android.chrome1080×2400 158 KB

#3

Dear Hakob,

Please specify what you mean by “order does not exist”. Provide us with more details about the order, screenshots would be needed as well.

As for the disconnection error, please try to delete the cookies, also try to clear browsing cache or reload the page with cache reset:

for Mac: Cmd+Shift+r

for Windows: Ctrl+Shift+r

Let us know if the problem persists.

Regards,
Anna

#4

Screenshot_2024-10-10-19-31-34-043_com.android.chrome
Screenshot_2024-10-10-19-31-34-043_com.android.chrome1080×2400 294 KB

Screenshot_2024-10-10-19-32-21-869_com.multibrains.taxi.driver
Screenshot_2024-10-10-19-32-21-869_com.multibrains.taxi.driver1080×2400 344 KB

See in a picture, the order is registered, but the order does not come to the courier

#5

Or this one has a pre-order registered, but the shipper doesn’t have that pre-order

IMG_20241010_203050
IMG_20241010_2030501080×2400 344 KB

Screenshot_2024-10-10-20-30-02-206_com.multibrains.taxi.driver
Screenshot_2024-10-10-20-30-02-206_com.multibrains.taxi.driver1080×2400 110 KB

#6

Dear Hakob,

Please specify ID of the order used for testing. We will check in logs if it was offered to any driver in case it was offered to another driver of your company instead of your own driver profile.

Order ID can be found in Order reports.

Regards,
Anna

#7

Everything is already settled, thank you

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