Hello,
Excellent day, I want to report that the system does not allow me to make any changes, any procedure I wish to carry out I receive an “Error” notice.
This happens with rates, creating new services, editing current services, changing company information, etc. It won’t let me record anything.
Please help.
Thank you so much
Thank you so much
Hi, JavierGT! Thank you for alerting us about this issue. Can you please specify your company name? Also, what email address do you use to access your company panel? Is it a full access user or a use with limited rights?
Dear Alejandro,
Looks like there’s a problem with credit card payment method being activated for your Classic service. Please advise if it was activated from the very beginning or did you have an option to activate it earlier?
Regards,
Anna
hello,
Yes, when I started using the service I think I activated it, but now that option appears blocked and I cannot delete it.
Hi, AlejandroGT! Thank you for clarifying. Our technical team is working on this bug. I will let you know when it is fixed.
Thank you very much for the support, I will wait
Dear Javier,
I hope you are well.
Kindly note that the fix for the error to save company or service settings in My hub has been released.
Regards,
Irina
