Dear, Thank you for your kind assistance.
I joined Onde Light with email but cannot access the Operator app. The message I received was that this is not a Gmail account. How do i deal with it now?
Kindly assist
Hello! Operators can be registered and access operator app with a gmail only.
Regards,
Anna
What if the Gmail account is deleted
That didn’t answer the question of I don’t the email that the operator APP was registered under i have a new email and now I can’t access my operator APP…
Please help I’m losing money….
Dear Partner,
You should proceed to My hub > Operators > “Add operator” to register your operators with any other email which belongs to Gmail.
Regards,
Anna
I can’t get into the operators app do you understand
Dear Partner,
Please check in My hub (my.onde.app) that you have Operators (tab “Operators”) registered with a Gmail address.
Regards,
Anna
I don’t have that email that’s it’s connected to…
Dear ontimetransportion,
As my colleague mentioned, to use the Operator App, you have to register a user with the Operator role. To do it, navigate to My Hub > Operators > “Add operator” to register your operators with gmail. After this, you will be able to log in to the Operator App.
Best regards,
Support Team