Hi,
I am on onde.light trying to add drivers. i expect drivers to be sent an sms with a link to download the drivers app. Unfortunately, even after adding them on a subscription plan and assign levels for them, they dont get an sms with a link. What could be the problem?
Dear Viv,
Please specify your exact company name to investigate SMS issue further.
Regards,
Anna
Thanks for you quick response. My company name is VIV TAXI HAILING SERVICE LIMITED.
Dear Viv,
Unfortunately, SMS delivery with app link to Tanzania is not available. Users can receive only OTPs via WhatsApp in this location. Please, distribute app link outside our platform.
Regards,
Anna
Thanks. With the app link, will the driver app appear with my logo?
Dear Viv,
No, Onde light package includes generic driver app only with Onde logo. App customization with your own brand name and logo is available in full Onde version.
Regards,
Anna
Thanks, One more question for today. Where can i get driver app link/webapp link to share during advertisement on FB etc.?
Dear Viv,
You can find your apps links and QR codes in My hub > Applications & services tab.
Regards,
Anna
I had a similar problem and this conversation has been very helpful…thanks
3 Likes
Yo estoy presentando el problema que no llega el mensaje de texto a nuevos conductores para poderse agregar y registrar después de agregar su número
Antes normalmente llegaba un SMS a los conductores después de agregar su número para que se puedan registrar y poder esperar la activación
Dear Partner,
Please specify the phone number which didn’t receive OTP.
Regards,
Anna