OTP code doesn’t arrive on iOS devices, for help, I need to register driver urgently.
Thank you.
The SMS is for Guatemala, TIGO phone company, the phone is the 50250690013 and it was done to get the OTP message you want at 2 p.m
Dear Alejandro,
Kindly proceed with the following troubleshooting steps:
1. kill and restart the app
2. reinstall the app
3. make a new attempt to get an sms code
Also, to rule out any device issues, please:
-Power Cycle the device (turn it off and then turn it back on again) to reconnect to Carrier Network
-Free up memory by deleting old messages
-Make sure the device is in good cell coverage
-Make sure the device is not in roaming status or ported
-Check if sms traffic from other apps is delivered
-Alternatively, please swap the SIM to another phone to verify if the delivery issue is phone-related
Regards,
Anna
1 Like
Hello, thank you for the support, however again a driver does not receive the SMS invitation to register in the ONDE DRIVER APP - Compañia de telefonia TIGO - Numero +50237137285
Dear Javier,
I’ve checked SMS logs for the provided phone number and all SMS are in status delivered. Please, advise the driver to perform basic troubleshooting steps from my message here above.
If he receives any error when requesting SMS, please, let us know.
Regards,
Anna
Thank you,
I’ve already tried all that, the SMS hasn’t arrived yet, what else can I do to receive the OTP
Dear Alejandro,
Please specify the phone number you used for performing troubleshooting steps but failed to receive SMS anyway.
Regards,
Anna
Phone numbers from all TIGO AND HALOTEL numbers of customers have this problem.from tanzania
Dear Partner,
Thank you for your message. I am afraid we cannot check every number from TIGO AND HALOTEL. We need 2-3 specific examples that didn’t get the codes in the last 48 hours. Without this information, our SMS gateway cannot investigate this issue. If you don’t want to leave the phone numbers in a public forum, kindly send them to support@onde.app.
Regards,
Nadya