Thank you for confirming=)
ola estou com os mesmos problemas ja fiz o passo a passo e o cod nao chega telefone brasil +55 21 965509640
Dear Leandro,
Do you receive SMS from other similar apps? Do you have a chance to try logging in with another phone number? Does the code arrive to another number?
Regards,
Anna
sim eu recebo normal as mensagens mas so de voces que nao recebo para eu entrar no site
Dear Leandro,
Please report this issue to support@onde.app for further investigation with the SMS gateway. Please mention that you’ve already performed troubleshooting steps and communicated this on Onde light forum.
Regards,
Anna
Please I’m having trouble with login. OTP is not coming.
Dear Customer,
Kindly proceed with the following troubleshooting steps:
1. kill and restart the app
2. reinstall the app
3. make a new attempt to get an sms code
Also, to rule out any device issues, please:
-Power Cycle the device (turn it off and then turn it back on again) to reconnect to Carrier Network
-Free up memory by deleting old messages
-Make sure the device is in good cell coverage
-Make sure the device is not in roaming status or ported
-Check if sms traffic from other apps is delivered
-Alternatively, please swap the SIM to another phone to verify if the delivery issue is phone-related
If all the above is done and you are still failing to get sms code, kindly advise the full phone number with the country code, and I will escalate the issue to our sms gateway provider for further resolution.
I would also appreciate :
date and time an SMS was requested (request should be within last 24-48 hours);
name of the mobile network provider;
Regards,
Anna